How to proceed with the complaint
In case of any problem or defect in the goods purchased, please contact us and describe the problem that you have the goods. Service will provide comprehensive and specialized information, advise you whether it is possible to cure the defect themselves or the need to initiate complaint proceedings.
In case of malfunction, the faulty goods must be sent immediately, it can no longer be used. The detected defect can thus help promote the creation of other associated defects. In this case, the claim is rejected.
In the case of bulky goods offer some services exit its technology directly to you (in case of justified complaints do not pay any fees or freight), a small catalog of goods must be delivered to the service in person, by courier or by post. With the settlement of legitimate claims are not any fees associated.
Address for complaints:
Gamisport - Complaints Department
. Tel: +420 558 988 147
If you send goods to the complaint must be accompanied by the consignment of the following documents:
- invoice / tax receipt (copy)
- properly completed claim sheet (important is a detailed description of the defect)
The deadline for settlement of a claim
If you are a consumer, claims will be processed in 30-day period.
Refund money order is unfortunately not possible.
§ 561 "(1) Where an obligation to fulfill several ways, the debtor has the right to choose, unless otherwise agreed. From the choices made can not resign."
The claim expires in the following cases:
Mechanical damage resulting from careless handling.
Wear on the product and its parts, due to their normal use.
Expired if the warranty claim goods before the date of claim.
Improper installation, handling, operation, handling or neglect of the goods.
The goods were damaged by the elements.
The goods were damaged or inappropriately chosen poorly maintained.